Returns Policy
At Ronex Sports we have always wanted the satisfaction of our customers and our priority is to comply with our commitments. If you dislike or wish to exchange your products within the 30 days following the receival of your product, we will be happy to help you out. Please find extensive information below:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a return will automatically be applied to your original method of payment.
To follow-up on the status of your return, please contact us at [returns@ronexsports.com].
We are willing to exchange goods if you have any sizing issue or want to change for any other colors or models. you should promptly contact us at [returns@ronexsports.com] with details of the product and the exchange reason. You can send the item you consider defective to:
Rambla de ponent n1 local 3-3
43006,Tarragona
Spain
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement. If you are eligible, we will send you a replacement product.
To return the item you purchased, please mail it to:
Rambla de ponent n1 local 3-3
43006,Tarragona
Spain
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.